Returns and Exchanges
At Jason Gregory Co, we have a 100% Satisfaction Guarantee on every product we sell. That means if your ring doesn't fit, you can totally exchange it for the right size. If you're not completely satisfied with your purchase, we would be happy to return it.
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30 Day Return Policy
We want you to have the most amazing experience which is why we have a 30 day super easy return policy from when you receive your original order.*
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30 Day Exchange Policy
Ordered the wrong size or want to change the style you ordered? That's no problem! You have 30 days to exchange your ring after you receive your original order.*
To begin the exchange/return process please click the button below.
*Please note that rings sent back for returns or exchanges that are not in new condition may be subject to a 20% re-stocking fee.
Frequently Asked Questions
I ordered the wrong size, can I exchange my item?
Yes, you can exchange any new or unworn itemup to 30 days from your original order's delivery date. This includes any style changes or store credit as well. Scroll up to get the process started!
When will I receive my new exchange order?
Once your return package has been received, we please ask that you allow our returns department 2-4 business days to process your exchange. Once processed, your exchange order will ship the following business day with an estimated 4-7 business day transit time. We will send a new order confirmation at the time of processing.
How long do I have to exchange my items?
Once your original order has been delivered, you have 30 days from that delivery date to send the items you wish to exchange back to us. The return package must have a postmark date within the 30-day window in order to be approved by our returns department. This window does not reset after an exchange submission.
Are return labels provided for exchange?
We do not provide return labels for exchanges. However, we will cover any shipping costs for the exchange order back to you. If any items are returned in worn condition, a 20% restocking fee may be held from your refund total or invoiced with your new exchange order prior to processing.
What is the most economical way to send back my return package?
We recommend you use Courier Guy or Pudo.
Please note: You do not need to send us the return tracking number, but we do ask that you keep your receipt until you receive an exchange or refund confirmation email.
Can I send my newly purchased item back for a refund?
Yes, you may send any new or unworn item/s back for a refundup to 30 days from your original order's delivery date. Scroll up to get that process started!
How long will it take before I receive my refund?
Once your return package has been received, we please ask that you allow our returns department 2-4 business days to process and send your refund confirmation email. Once processed, it will take your bank roughly 3-5 business days to display the funds in your account.